Policies
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Please check our FAQ page linked here for information on storage, reservations and travel recommendations.
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For those interested in ordering previously featured menu items, please reach out directly to our team for availability. A surcharge will be applied based on item availability.
We require a 20 piece minimum for limited quantity menu items, including but not limited to individual mini loaf cakes (carrot, marble, yuja) and Corn.
Orders placed for days we are closed will have a 10% surcharge applied.
A $60 minimum is required for all orders, excluding items that are pre-order only.
We require 48 hours advance notice for Pre-Order Only Items, including but not limited to our Corn to Share, Petit Jardin, and Full Moon Plain & 2.0.
Custom Off-Menu requests must be submitted a minimum of 2 weeks in advance.
Corporate Gifts require a minimum of 2 weeks advance notice without customized packaging.
Customized Packaging requires at least 1 month advance notice.
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If you are unable to pick-up your order, please let us know at your earliest convenience.
While we understand that emergencies happen, guests that do not pick-up their order on the scheduled date may run the risk of cancellation with no refund.
Please reach out to order@lyseenyc.com if you find you are unable to pick up your order.